We want to make your experience with The Gala Theatre as trouble-free as possible, so below are some notes we hope will be useful. If you have any questions at all about your visit, our Box Office will be pleased to assist.
Box Office Opening Hours
Our Box Office is open from Monday to Saturday, 10.00am – 8.30pm and Sunday, 2.30pm – 8.30pm. Times may vary on public holidays, or for specific performances.
Bookings can be made in person at the Gala Box Office, by telephone, or via this website. Please note, tickets booked online, or by telephone include a £2 transaction charge.
Unsure if you want to book? We can reserve tickets for up to 3 days while you decide. We can hold group bookings of 10+ a little longer, but these must be paid two months before the show.
We offer concessionary tickets for selected events – please check at time of booking, and proof may be required upon ticket collection. Only one concession applies.
Gala Theatre aspires to make all of our customers welcome, no matter how small and we really hope that our younger visitors become regulars at our theatre and cinema. In consideration of our audience and performers, we just ask that those under the age of 3 are only admitted to shows aimed at the very young. If in doubt, you can check with Box Office. For those under one year old, babes-in-arms tickets are available for selected shows.
Tickets may be exchanged for other performances (for a fee of £1 per ticket) up to 24 hours before a performance, at the management’s discretion. But unless an event is cancelled, all tickets are non-refundable. By purchasing our tickets you agree that these can’t be re-sold for profit through any means. This will result in tickets being declared void.
We sell our own Gala Gift Vouchers redeemable on any of our live performances, and available in any value. Plus we sell and redeem National Theatre Tokens. See www.theatretokens.com.
If you are running late, we will endeavour to seat you at a suitable point in the performance, to minimise inconvenience to others.